Transat Innovates by Offering Travellers Compensation on Advanced Flight Schedule Changes

Starting November 1, 2012, Transat, one of the largest integrated tourism companies in the world and leader in Canada’s holiday travel industry, will continue to innovate by introducing a new compensation plan for clients affected by an advanced flight schedule change on South, Florida and Europe flights, packages and cruises. This new policy applies to all bookings made with Transat Holidays, Nolitours, Transat Découvertes (Quebec) or Transat Discoveries (Ontario) with Air Transat or CanJet flights.

After redefining its vacation packages and travel agent commission program, Transat continues to enhance the customer experience by offering a new compensation plan.

“Clients’ concerns are our top priority. In order to be even more proactive, we are implementing a new compensation plan to ensure peace of mind every step of the way,” says Denise Heffron, Vice-President, National Sales & Commercial. “This new plan will take the customer experience to a whole new level by offering immediate compensation and making a worry-free vacation easier than ever,” continues Ms. Heffron.

Compensation will be provided for any advanced flight schedule change of over three hours, made within 45 days of departure. Vouchers are applicable to future bookings made with Transat Holidays, Nolitours, Transat Découvertes (Quebec) or Transat Discoveries (Ontario) with Air Transat or CanJet flights. 

For details, please visit Get Connected.

Year-round, Transat Holidays provides its customers across Canada with a full range of holiday products. It offers sun vacations, with a choice of more than 220 hotels, mainly in the Caribbean, Mexico and Florida, along with an impressive array of flights, packages and tours to some 30 European destinations. Transat Holidays also offers more than 100 cruises all around the world.

Nolitours offers its customers across Canada a wide variety of competitively priced holiday packages available year-round, for sun destinations in the Caribbean, Mexico and Central and South America.

Transat Discoveries is a specialized tour operator that provides a perfect blend of leisure and culture. Since 1986, Transat Discoveries has been organizing specialized holiday packages to over 30 destinations. Transat Discoveries fulfils holiday dreams in Mediterranean, European, South American, African and Asian destinations every year.