Terms and conditions

South destinations

SOUTH 2021-2022SOUTH 2022-2023

Terms and Conditions for November 1, 2022 to October 31, 2023 departures.


The purchase of vacation packages, flights, à la carte accommodation and excursions, (hereinafter referred to as the “Services”) offered by Transat Tours Canada Inc. operating as Transat (hereinafter “Transat”) constitutes a contract between Transat and you (the “Customer” or “Customers”), which include namely the terms and conditions stipulated set out below that bind you.

These terms and conditions are applicable to sales made on or after July 31, 2022 for departures between November 1, 2022 and October 31, 2023.
 
Accuracy of information
Transat has put forth all necessary efforts to ensure that the information on the Services marketed by Transat for 2022-2023 and contained on www.transat.com website is current and accurate as of the date of its publication. However, changes to the Services, descriptions, prices and these terms and conditions can be made at any time without notice after issue, namely to add new Services, correct errors and omissions or for reasons beyond our control. Any such updates will be published on www.transat.com. Therefore, it is advisable to consult the website www.transat.com to find out about such updates and obtain additional information prior to booking.
 
COVID: Due to the impact of COVID-19 and to unforeseeable ever-changing conditions on arrival, portions of your vacation package (such as flights, hotel amenities/services, excursions, ground transport, etc.) to be provided by third-party suppliers may be different than advertised, including being reduced, unavailable or subject to specific conditions. By booking, you understand and accept the foregoing and you agree that, to the maximum extent permitted by law, Transat cannot be held liable for such changes. If Transat becomes aware of such changes in advance, it shall, in certain situations, promptly provide notification to you and offer a refund or comparable alternate travel services acceptable to you.
 
Services
Vacation packages (hereafter “Package” or “Packages”) include, unless otherwise indicated, roundtrip flights in Economy class from the selected departure city to the destination, roundtrip airport/hotel transfers at destination, accommodation for the period, room category, formula and occupancy selected, the services of a Transat destination representative and where applicable, other service offerings related to the Package.
 
À la carte hotels and apartments (hereafter collectively referred to “À La Carte accommodations”), include accommodation for the period, category, meal plan and occupancy reserved and service charges, unless otherwise indicated.
 
Prices
Prices indicated on www.transat.com website for the Services are set based upon the prices of suppliers, exchange rates, fuel costs, taxes and other fees. The www.transat.com website is updated several times a day and prices displayed are likely to change according to these updates. The applicable price is the price in effect at the time of registration for the relevant Services and is confirmed to the Customer before his final acceptance. Unless otherwise indicated, all prices are quoted in Canadian dollars (CAD) on a per person basis on double occupancy, and include the applicable retail provincial sales tax, the federal goods and services tax, governmental and airport fees and duties, local airport taxes at destination, tourist card fees and service fees. Some local taxes and facility fees are not included.
 
For Québec residents, prices exclude the contribution to the Compensation Fund for Customers of Travel Agents of $3.50 per $1,000 of travel Services purchased, which will be added on your invoice.
 
The prices of Packages posted on www.transat.com website may increase due to the unavailability of seats in this particular fare category or further to the imposition of a surcharge by the air carrier. Any price reductions resulting from a promotion or a decision by Transat are applicable to new bookings only. Transat also reserves its right to refuse any booking made at an erroneous price.
 
For Services booked through a travel agent licensed in Québec, prices may only be increased in the event of the imposition of the carrier’s surcharges or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the Services are provided has increased by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Québec sales tax or the federal goods and services tax, is equal to or greater than 7% of the price of the Services, the Customer may choose between full and immediate reimbursement of the Services or the provision of similar services of the same price, otherwise the difference in price shall be borne by the Customer. No price increase may occur within 30 days preceding the date on which the Services are to be provided.
 
For Services booked through a travel agency registered in Ontario, the total price of the Services may be increased unless full payment has been made. If the increase is more than 7%, without taking into account any increase in the retail sales tax or the federal goods and services tax, the Customer may cancel the booking and obtain a full refund of the Services or opt for similar Services deemed acceptable to the Customer at the same price, otherwise the difference in price shall be borne by the Customer.
 
The price of Services does not include insurance, Customer’s personal expenses, tips, telecommunications costs or any other additional services or activities that are not specifically described.
 
Deposit and terms of payment
Any reservation of Services made 45 days or more prior to the departure date must be accompanied by a deposit. See the “Deposit, and change and cancellation fees” grid at the end of these terms and conditions.
 
Unless otherwise specified, final payment must be made no later than 45 days prior to the departure date. Reservations made 45 days or less before the departure date must be accompanied by payment in full. Final payment dates may vary for À La Carte Accommodations, groups and promotional fares. Please inquire at the time of booking.
 
If final payment is not received within the required period, Transat reserves the right to cancel any such reservation, in whole or in part, without prior notice and without recourse by the Customer, and charge the applicable cancellation fees indicated at the end of these terms and conditions.
 
Electronic tickets and other travel documents will be issued only if full payment for the Services has been received. It is the responsibility of the Customer and of the travel agent to ensure that the information shown on all travel documents is accurate and in accordance with the reservation.
 
Payment of Services
By providing his or her credit card number verbally or in writing, the Customer undertakes to respect these terms and conditions and authorizes, as the case may be, the payment of the deposit and the purchase of Services. Once a credit card number is provided to Transat to guarantee a reservation, the travel agent becomes responsible for the payment of the Services and must keep a signed copy of the Customer’s authorization on file.
 
Transat reserves the right to cancel any reservation, in whole or in part, without prior notice and without recourse by the Customer if payment is not honored.
 
Promotions
The “Book early, get plenty” promotion is valid on new individual bookings of South packages made between May 24 and July 15, 2022, for travel between September 1, 2022, and April 30, 2023. Offer does not apply to groups, air only, guided tours, Florida packages, à la carte accommodations as well as packages to Sandals & Beaches Resorts, Marival Distinct Luxury Residences, Velas Resorts, or Couples Resorts Jamaica. This promotion may change without notice and is subject to availability at the time of booking. The Price Drop Guarantee does not apply to Transat 72-hour sales, deals of the day, SPC rooms and promotional room upgrades. The Price Drop Guarantee is valid up to 30 days before departure, exclusively on new individual bookings of South packages. The Price Drop Guarantee is valid only when the departure city, travel dates, destination, room category and flights (including travel class) are the same as those in the initial booking. Should the package become available at a lower price, customers may receive a refund of up to $300 per adult/$150 per child, minus a $25 administration fee per person. The Price Drop Guarantee may be discontinued or modified at any time without notice. Option Flex Standard is offered at 50% off, or $45 instead of $89, and regular terms and conditions apply. Limited time offer, subject to change and availability at time of booking. Not valid with any other offers.
 
“SAVE ALL SEASON LONG” promotion applies to the price of a Package advertised on www.transat.com when booked and paid up to 35 days before departure.
“BOOK EARLY AND SAVE” promotion, this promotion is based on double occupancy unless otherwise indicated. The date of final payment may vary depending on the hotelier.
 
These promotions, as well as any other promotions which may be announced by Transat during the season, are valid for new bookings only, may not be combined and apply only to the Services described on www.transat.com and are subject to any applicable restrictions. Transat reserves the right to modify the conditions or withdraw any promotion at any time without notice.
 
Flights and other air, sea or ground transportation
Unless otherwise indicated, all flights are operated by Air Transat.
Changes: Flights offered by Transat are conducted in accordance with the air carrier’s tariff and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and tariffs are subject to the approval by the relevant government authorities. In accordance with the air carrier’s tariff, flight consolidations and changes affecting published schedules, aircraft type, days of operation, air carrier providing air travel and flight itineraries may be undertaken at any time without prior notice.
Flight schedules and connecting flights: Flight times, even as they appear on airline tickets, are subject to change due to various circumstances over which the air carrier or Transat has no control. Any Customer who has purchased a Package or a flight with Transat is entirely responsible for verifying the time of his flights with the air carrier (or Transat’s representative at destination) within the 24-hour period preceding the outbound and return flights. Transat undertakes to notify Customers reasonably in advance, through means it deems appropriate, of any schedule changes resulting in the advancement or delay of flight departure times or in case of any flight cancellation. Customers with connecting flights have the responsibility to allow themselves sufficient time to make their connections. And Transat will not be liable for any missed flight connection.
Airport check-in: We recommend that Customers arrive at the airport check-in counter at least three (3) hours prior to departure in order to allow sufficient time to obtain their boarding pass and register their baggage. Air Transat check- in counters generally close one (1) hour prior to the time of departure, therefore passengers arriving after that time may be denied boarding. Customers must also be at the boarding gate at the specified time, failing which their seat may be re- assigned to another passenger and their reservation may be cancelled, with no right of recourse or refund.
Seat assignment: Unless pre-selected, aircraft seating is conducted by personnel at the air carrier’s check-in counter. In the event of the loss or unavailability of confirmed Club Class seats with Air Transat or similar upgrade with another air carrier further to a change of air carrier, aircraft type or flight consolidation, the refund by Transat of the amount paid for Club Class or a similar upgrade shall be deemed a complete and final settlement.
Baggage: Air carriers have individual rules and regulations with respect to the number of bags allowed, weight and dimensions, therefore it is advisable for the Customer to inquire with his travel agent or the air carrier to know the applicable restrictions. Furthermore, the checked baggage allowance granted by air carriers may also vary depending on the city of departure or return of a flight. Please note that baggage is transported, stored and handled at Customer’s risk at all times.
Prohibited items in checked or carry-on baggage: We recommend that Customers consult the Canadian Air Transport Security Authority website prior to travel to determine if any restrictions apply to items contained in their checked or carry-on baggage or carried on their person.
Animal Importation: The Customer is advised to consult the air carrier to ensure that it meets the requirements of governmental authorities for the transportation and importation of animals abroad. Transportation of the animal may be refused if these requirements are not met. Fees are non-refundable. The Customer may consult the travel information section on Air Transat website.
Other applicable conditions and limitation of liability of the air carrier: Air transport conditions and claims relating to the loss of, or damage to, baggage are governed by the Montreal Convention or the Warsaw Convention, as the case may be, the applicable tariff of the air carrier and the conditions of contract appearing on the airline ticket, boarding pass and baggage check, and are subject to any governmental regulations that establish the limits of liability of the air carrier. Once filed with and approved by the federal regulatory authorities, any amendments or changes in the general terms and conditions of carriage of the concerned air carrier are immediately applicable without additional public notice and are legally binding. Any unused portion of an airline ticket on the dates specified cannot be honored for travel on another flight and, upon request, may be subject to a partial refund of certain taxes and fees in accordance with Transat’s terms and conditions.
Refusal to transport/removal of Customer: Transat shall not be liable for its or another air carrier’s refusal to transport Customers arising from the following circumstances: a Customer fails to register for a flight (no show), a Customer jeopardizes public safety, a Customer does not hold the proper travel documents or the latter are invalid, a Customer violates or may violate any applicable law, if the final payment is not honored, or Transat or the air carrier deems it necessary to deny boarding of a Customer in order to prevent any danger or risk to such Customer or to any other person or property, or to ensure the safe conduct of the flight. This section also applies, with the necessary adjustments, to maritime (ships, ferries and other) and ground transportation.
 
Minors
Air transportation orders adopted by Transport Canada allow infants (under 2 years of age at date of completion of travel) to travel free of charge provided they do not occupy a seat (Airport improvement fees and the purchase of a tourist card may be required for certain destinations). A flight reservation must be made for this purpose and no meal service will be provided. Please contact the air carrier to enquire about the conditions and fees applicable to the transportation of unaccompanied minors.
 
All Customers under 18 years of age (21 years of age for the U.S.) must be accompanied by a parent or a legal guardian who has reached the age of majority in that country and assuming all responsibilities for said minor.
 
Travel insurance
Transat highly recommends the purchase of travel insurance at time of booking to cover against any unexpected events, namely trip cancellation, loss of, or damage to baggage and insurance to cover medical costs abroad. Insurance premiums are payable in full at time of booking. Please contact your travel agent or visit www.transat.com for more information on the various insurance plans available.
 
Travel documents
A valid Canadian passport is the only reliable and universally accepted travel and identification document available to Canadians for the purpose of international travel. Certain countries require that passports be valid for six (6) months beyond the date of return to Canada. It is the responsibility of Customers to obtain, at their own expense, all necessary travel documents required by the relevant government authorities, including all ports of call, and to comply with the various laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card is required for permanent residents/ landed immigrants who are not Canadian citizens. It is advisable for minors travelling with only one parent or legal guardian to bring along a signed affidavit by the other parent authorizing the child to travel abroad.
 
Customers are fully responsible for obtaining the required travel documents and must ensure they have the necessary documents in hand prior to departure (such as passport, visa, vaccination certificate, sufficient funds, certificate of insurance, or other). For more information on required travel documents, please visit www.travel.gc.ca. Customers who fail to provide the required travel documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required travel documents are complete. No refund or replacement will be given for lost or stolen travel documents. Transat shall not be liable for any assistance or information provided by its employees or the travel agent, whether transmitted verbally, in writing or otherwise, in connection with obtaining the necessary travel documents or complying with any applicable laws; or for any adverse consequences to any Customer resulting from the failure to obtain such documents or to comply with any such laws.
 
Customer advisory
Certain events are part of normal unpleasant occurrences which may arise when travelling abroad. The Customer realizes this possibility, solely assumes the consequences thereof and agrees that Transat cannot be held responsible. Here are a few examples of such possible occurrences:
Service disruptions: Certain services, namely local public water, electricity, hot water, air-conditioning, safety equipment and other services or benefits may be partially or completely suspended or interrupted at certain times during the Customer’s stay. Likewise, depending on the hotel’s occupancy rate, à la carte dining may be replaced by buffet dining or vice-versa.
Food, water and beverages: The quality of food, water and beverages served abroad may differ from North American standards and therefore may lead to discomfort or health issues. As such, Transat cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.
Insects: Insect life thrives in tropical climates and can therefore be commonly found inside and outside of any hotel, regardless of its classification. Transat cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.
Maintenance: In order to maintain the quality of services, resorts must regularly undergo maintenance, improvement and renovation work and, in some instances, expansion. Whenever construction or maintenance work likely to interfere with the use and enjoyment of any accommodation is brought to the attention of Transat, every reasonable effort will be deployed to promptly notify Customers; however, Transat cannot be held accountable for any inconvenience caused to them.
Religious holidays, school breaks, elections and conventions: Certain inconveniences, such as cancellation or unavailability of some Services, may arise when travelling during periods designated as religious holidays, school breaks, elections and conventions. Given that these periods vary according to the country and relevant authorities, it is practically impossible for Transat to provide any indication of such dates. The Customer acknowledges this and solely assumes the possible consequences of travelling during these periods.
Room allocation
Hoteliers are solely responsible for room allocation in accordance with the category reserved by the Customer. Transat has no responsibility with respect to the location of the room, decor, furnishings or type of bed therein, which may vary according to its location on the hotel premises. Should a Customer choose to alter the room category upon arrival at destination, such change may be made subject to availability and payment of additional fees.
Where “accommodation or equivalent category” appears, the accommodation listed is not guaranteed and the supplier will have sole discretion in choosing an alternative of the equivalent category. Customers will be informed of the accommodations reserved on their travel documents prior to the date of departure. Transat cannot be held liable for the supplier’s selection.
 
Hotel check-in and checkout
The Customer acknowledges and accepts that check-in time for most hotels is from 3 PM. Checkout time varies depending on the hotel, but is usually before 11 AM on the day of departure. Whenever meals and/ or drinks are included in a package, the Customer is eligible for said services from the time of check-in until the time of checkout. Customers who wish to checkout later than the specified time may be required to pay additional charges.
 
Changes to travel Services by Transat
If certain booked Services are no longer available prior to the Customer’s departure or after arrival at destination, Transat reserves the right to replace them with comparable Services, or alternatively, to cancel them. If the replacement Services are of lesser value, Transat’s liability shall be limited to the sole difference in cost. If the replacement Services are of greater value, the Customer will be required to disburse an amount equal to the difference between the price of the Services initially purchased and that of the replacement Services. The Customer will be entitled to refuse such replacement Services if they occur prior to departure. In this case and in the event of a cancellation, Transat’s liability shall be limited to the reimbursement of the amount disbursed by the Customer for said Services.
 
Changes to the reservation by the Customer
In certain circumstances, Transat or the supplier will allow Customers to make certain changes to their reservation. If such change is not permitted or the Customer chooses not to travel or use the Services purchased, the applicable cancellation fees for the Services will apply. Please consult the Change and Cancellation Fees section at the end of these terms and conditions.
 
Customer responsibility
Statement to the travel agent or Transat: Customers are responsible for advising their travel agent or Transat of their intentions, expectations and needs as they relate to the proposed travel, before the reservation is completed.
Special needs: Customers requiring special services or assistance while travelling must advise the travel agent and the air carrier of any and all specific needs at time of booking, so that appropriate measures can be taken to allow access to air travel and accommodations.
Health status: Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication (prescription or other) and that such medication be stored in their carry-on baggage at all times. Customers must also consult competent medical authorities prior to departure to enquire about preventive medical measures to be taken as regards the country visited. Customers are also responsible for ensuring that they are autonomous and fit to travel.
Pregnant women: Certain destinations may present potential risks to pregnant women or those who become pregnant and/or their unborn children. Prior to travel, Customers should inform themselves of the potential risks for pregnant women travelling abroad to the intended destination and the preventative measures to be undertaken. Transat cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions. Moreover, as there may be health risks associated with air travel, the air carrier may refuse pregnant women in the latter stages of pregnancy. In these cases, a medical certificate establishing the due date and fitness to travel may be required prior to departure. Please contact your travel agent or visit www.transat.com for further information.
 
Force majeure
Transat shall not be liable for any claim, loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, whether mental or physical, resulting from any delay, cancellation, accident, illness, injury or death resulting from, but not limited to:
• Any act of God or force majeure or of a third party;
• Any war, revolution, insurrection, riot, embargo, terrorist act or consequences thereof, a closure of borders or airspace, nuclear disaster or any other unlawful act against public order or authority or any consequences thereof;
• Any fire, flood, explosion, earthquake, volcanic eruption, epidemic, pandemic, quarantine, public health emergency, storm, lightning, hurricane, tornado, tropical storm or any other adverse weather conditions;
• Any accident to or malfunction of an aircraft, ship or any equipment used in connection therewith, loss of or hijacking of an aircraft or a ship, or any shortage of or inability to provide labor, fuel or facilities;
• Any strike, lockout, labor relations issues or other industrial disturbance, whether involving Transat employees, employees of its suppliers or others upon whom Transat relies;
• Any decision of any governmental authority or legislative body having jurisdiction and whose action or inaction may affect the conduct of Transat’s operations, including but not limited to a travel advisory issued by a government;
• Any default from a supplier upon whom Transat relies for the performance of the whole or any part of the Services described and provided herein;
• Any natural phenomena that may occur, causing temporary or permanent changes to the natural landscape; or
• Any other causes beyond the reasonable control of Transat, whether actual, threatened or reported, which may interfere with Transat’s operations or that of its suppliers.
 
Exclusion of liability
Transat makes arrangements with air carriers, hoteliers, local tour operators and other independent parties to provide Services to the Customer. Although Transat takes care in selecting its suppliers, it has no control over them and cannot be held responsible for their actions, omissions, faults or negligence, or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. Services provided are subject to the conditions imposed by the suppliers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements. The terms and conditions of this section shall extend to and benefit all of Transat’s representatives, agents and employees.
 
Sports and other activities described on www.transat.com are provided for information purposes only and are not meant to incite Customers in any way to participate in them. Transat cannot be held responsible for any accident or mishap occurring at destination during the practice of any sport and/or activity in which Customers participate of their free will and initiative.

Excursions
The Customer may wish to participate in optional excursions, à la carte visits, sightseeing tours or other activities (collectively, the “Excursions”) that may be offered by Transat on behalf of local suppliers for an additional fee. These Excursions are purchased at the Customer’s sole risk and Transat shall not be held liable for the quality or safety of such Excursions that are organized and conducted by a third party supplier who may adhere to security standards and norms that may differ from those of the Customer’s country of origin. Any written or verbal contract or representation for such Excursions shall be deemed to have been made between the Customer and the supplier of such Excursions and shall be undertaken at the Customer’s own risk of loss, damage or injury.
 
Confidentiality
Transat is committed to protecting the personal information of its Customers and their right to privacy in accordance with applicable laws. We invite you to consult our Privacy policy on www.transat.com.
 
Comments and claims
Should any problem occur at destination, the Customer must immediately contact the Transat destination representative. Alternately, the Customer must contact the local representative, hotel manager or Transat directly at the following email address: customerrelations@transat.com. If a problem cannot be resolved or dealt with immediately, Customers are requested to forward their comments or claims in writing to their travel agent or Transat within 30 days of the date of return.
 
Applicable law
This contract is deemed to be executed and governed by the laws of the province of Canada in which the departure is made. The invalidity of one or other of the clauses hereto shall neither annul nor invalidate these terms and conditions.
 
Terms & Conditions: Option Flex Standard and Option Flex Extra
 
Description
The Option Flex program including “Option Flex Standard” and “Option Flex Extra”) is offered by Transat Tours Canada Inc. (“Transat”) at a cost of $89 per person for Option Flex Standard and $149 for Option Flex Extra, to Customers who purchase Packages to a southern destination listed on www.transat.com.
 
Option Flex Standard or Option Flex Extra must be purchased by all Customers sharing the same room at time of booking and are non-refundable. Option Flex Standard and Option Flex Extra are not applicable to groups, air-only bookings, à la carte hotels, guided tours, United States packages, Cartagena & Baru Duo packages, or packages that include flights with an airline other than Air Transat. Option Flex also does not apply to packages to Marival Residences Luxury Nuevo Vallarta, Marival Distinct Luxury Residences, Sandals Resorts, Beaches Resorts, Couples Resorts or Velas Resorts.
 
With Option Flex Standard and Option Flex Extra, Customers will have the flexibility, prior to departure, to make a change to their booking, transfer their Package or cancel their trip for a refund as described hereafter.
Transat will waive its right, where applicable, to increase the price of the package after the booking date due to the imposition of a surcharge by the air carrier.
 
Pursuant to Option Flex Standard or Option Flex Extra, a Customer may make one cancellation or one series of changes. Any request for a cancellation or a change of date, destination or hotel must be made directly through the Customer’s travel agent and be received by Transat at least 72 hours prior to departure (from Canada) for a Customer who purchased Option Flex Standard and 24 hours prior to departure (from Canada) for a Customer who purchased Option Flex Extra; or in the case of a transfer to a friend or a family member, up to 30 days prior to departure. If the travel agent is unavailable, the Customer should complete the online cancellation form to process the request. The date of the change or cancellation will be deemed to be the date on which such a request is received by Transat. Any change or cancellation request not received by Transat within these timelines will not be accepted and the change or cancellation fees outlined in the Change and Cancellation Fees section will apply. The Customer must repurchase Option Flex Standard or Option Flex Extra at the time of said change or upon booking a new package, as the case may be, in order to be entitled to its benefits for any future travel.
 
Changes to the booking
The following changes are available under Option Flex Standard or Option Flex Extra:
a) name change or passenger change;
b) change of departure date, hotel or destination;
c) change of room category; or
d) change in room occupancy.
Certain changes are subject to availability.
 
If the requested change cannot be made within the deadlines provided herein prior to departure, Transat may offer alternate solutions to the Customer. If the Customer refuses these solutions or if none are offered by Transat prior to the scheduled departure date, the Customer will then have the option to change the departure date and destination and select a new Transat package or cancel the booking subject to the terms and conditions herein. Changes to travel dates are subject to hotel and flight availability.
 
No change fee will be applied in the case of a transfer to a friend or a family member, up to 30 days prior to departure or for changes made at least 72 hours prior to departure (from Canada) for a Customer who purchased Option Flex Standard and 24 hours prior to departure (from Canada) for a Customer who purchased Option Flex Extra, notwithstanding the occurrence of a force majeure event.
 
Any price difference resulting from a change or the selection of a new package must be paid by the Customer. In the case of a change in room occupancy, any price difference will be borne by the Customer who will occupy the room further to such change. No reimbursement will be provided if the price of the new package or hotel room thereof is lower than the original price of the booking.
 
Cancellation
 
Option Flex Standard
In the event of cancellation, Customers who purchased Option Flex Standard can cancel their reservation 72 hours prior to departure (from Canada) and may be entitled to an Option Flex travel credit of the value of the penalty amount at the time of the cancellation. The balance of the amount, excluding the value of Option Flex Standard, will be refunded according to the original method of payment.
 
The Customer's package will be refunded in Option Flex travel credits within approximately 15 days. If Option Flex travel credits are authorized, they will be recorded in the name of each person on file and may be used for the future purchase of any Transat product. Option Flex travel credits issued in a file booked through a travel agency, will be recordered with that travel agency. Option Flex Credits remain valid for 12 months following the return date initially planned. For reservations made before October 31, 2021, Option Flex travel credits issued have no expiry date, as the conditions were relaxed during the pandemic.
 
Option Flex Extra
In the event of cancellation, Customers who purchased Option Flex Extra can cancel their reservation 24 hours prior to departure (from Canada) and may be entitled to a full refund for the amount paid at the time of the cancellation excluding the value of Option Flex Extra, in the method of payment on file.
 
Moreover, for Option Flex Standard and Option Flex Extra, a waiting period of 15 days from the date of cancellation will apply before a new booking can be made by the Customer.
Such travel credit or full refund shall be provided to the Customer even in case of the occurrence of a force majeure.
Option Flex is not a travel insurance plan and does not replace such insurance coverage, both of which are recommended to be purchased prior to departure.

CHANGE AND CANCELLATION FEES
The information below summarizes the various changes permitted and applicable fees and or cancellation fees payable per person (plus tax) with respect to certain booked Services. Fees apply to each change requested by the Customer and are cumulative.
Important: Transat or a supplier may, from time to time, offer special rates for certain hotels or types of rooms for which no change will be allowed without penalty. These special rates bear the words “non-refundable tariff” or “no changes allowed” on the reservation file and the fees appearing hereafter will therefore not apply.

South 2022-2023 Terms & Conditions

Read the information in text format:

SOUTH PACKAGES AND À LA CARTE ACCOMODATION
Deposit
45 days or more prior to departure: $250
44 days or less prior to departure: Payable in full

Name correction
45 days or more prior to departure: No charge
44 to 8 days prior to departure: $25 
7 days or less prior to departure: Not allowed

Change of name or passenger (1*) 
45 days or more prior to departure: $50
44 days or less prior to departure: Not allowed

Change of date, hotel or destination (*)
45 days or more prior to departure: $50
44 days or less prior to departure: Not allowed

Change of room category (*)
45 days or more prior to departure: $50
44 days or less prior to departure: Not allowed

Change in room occupancy (2*)
45 days or more prior to departure: $50
44 days or less prior to departure: Not allowed

Cancellation
45 days or more prior to departure: $250
44 to 22 days prior to departure: 50% of total cost
21 days or less prior to departure: 100% of total cost

FLIGHTS
Deposit
Payable in full at time of booking

Name correction
1 day or more prior to departure: No charge
Less than 24 hours prior to departure: Not allowed

Change of name or passenger: Not allowed

Change of date or destination (3)
1 day or more prior to departure: No charge
Less than 24 hours prior to departure: Not allowed

Cancellation
1 day or more prior to departure: $200
Less than 24 hours prior to departure: Not allowed

EXCURSIONS AND À LA CARTE TRANSFERS
Change of date, number of passengers or type of vehicle

8 days or more prior to departure: No charge
7 days or less prior to departure: Not allowed

Cancellation
8 days or more prior to departure: No charge
7 days or less prior to departure: 100% of total cost


(*) These changes are subject to the prior approval of suppliers and the Customer must pay any price difference for the Services between the date of the reservation and the date of the change (excluding any applicable promotion) in addition to the applicable change fees (no reimbursement will be provided if the price of the Services is lower further to such change).
(1) One change of name or passenger is allowed per reservation. 
(2) If a change in room occupancy results in a higher rate, the price difference will be borne by the Customer who will occupy the room further to such change. 
(3) Limited time offer: no change fees. Book a flight today and don’t worry if your plans change: you can modify the date and destination at no charge, up to 24 hours before departure.

Europe destinations

EUROPE 2021-2022EUROPE 2022-2023

Terms and Conditions for November 1, 2022 to October 31, 2023 departures.


The purchase of vacation packages, flights, guided tours, à la carte accommodations, excursions and transfers (hereinafter referred to as the “Services”) offered by Transat Tours Canada Inc. operating as Transat (hereinafter “Transat”) constitutes a contract between you (the “Customer” or “Customers”) and Transat, which includes namely the terms and conditions described hereinafter that bind you.

These terms and conditions are applicable to sales made on or after July 31, 2022 for departures between November 1, 2022 and October 31, 2023.

ACCURACY OF INFORMATION
Transat has put forth all efforts to ensure that the information on the Services commercialized by Transat for 2022-2023 and contained on the www.transat.com website is current and accurate. However, changes to the Services, descriptions, prices and terms and conditions can be made at any time and without prior notice after publication, namely to add new Services, correct errors and omissions or for reasons beyond our control. Any such changes will be made on www.transat.com. Therefore, please visit the www.transat.com website to find out about any such changes and obtain additional information prior to booking.

COVID: Due to the impact of COVID-19 and to unforeseeable ever-changing conditions on arrival, portions of your vacation package (such as flights, hotel amenities/services, excursions, ground transport, etc.) to be provided by third-party suppliers may be different than advertised, including being reduced, unavailable or subject to specific conditions. By booking, you understand and accept the foregoing and you agree that, to the maximum extent permitted by law, Transat cannot be held liable for such changes. If Transat becomes aware of such changes in advance, it shall, in certain situations, promptly provide notification to you and offer a refund or comparable alternate travel services acceptable to you. 

SERVICES 
Vacation packages (hereinafter “Package” or “Packages”) include, unless otherwise indicated, roundtrip flights in Economy class from the departure city to the destination, roundtrip airport/hotel transfers at destination, accommodation according to the formula, period, room category and occupation selected and, where applicable, other service offerings related to such Package.

Guided tour packages (hereinafter “Guided Tour” or “Guided Tours”) include, unless otherwise indicated, the Package inclusions, transportation by air-conditioned coach, the services of a local guide throughout the Guided Tour and, where applicable, other services related to such Guided Tour, as well as local hotel and city taxes.

Overnight stays in à la carte accommodations (hotels and studio or apartment rentals) (hereinafter “À La Carte Accommodations”) include accommodation for the period, category, meal plan and occupancy selected, as well as any service charges.
 
PRICES 
Prices indicated on the www.transat.com website for the Services are set based upon the prices of suppliers, exchange rates, fuel costs, taxes and other fees. The www.transat.com website is updated several times a day and prices displayed are likely to change according to these updates. The applicable price is the price in effect at the time of registration for the relevant Services and is confirmed to the Customer before their final acceptance. Unless otherwise indicated, all prices are quoted in Canadian dollars (CAD) on a per person basis on double occupancy, and include the applicable retail provincial sales tax, the federal goods and services tax, governmental and airport fees and duties, local airport taxes at destination and administration fees. Some local taxes and facility fees are not included.

For Québec residents, prices exclude the contribution to the Compensation Fund for Customers of Travel Agents of $3.50 per $1,000 of travel Services purchased, which will be added on your invoice.

The prices of Packages and Guided Tours posted on the www.transat.com website may increase due to the unavailability of seats in this particular fare category or further to the imposition of a surcharge by the air carrier. Any price reductions resulting from a promotion or a decision by Transat are applicable to new bookings only. Transat also reserves its right to refuse any booking made at an erroneous price. For Services booked through a travel agent licensed in Québec, prices may only be increased in the event of the imposition of the carrier’s surcharges or an increase in the exchange rate, insofar as the exchange rate applicable 45 days before the date on which the Services are provided has increased by more than 5% since the date of the reservation. If the increase, without taking into account any increase in the Québec sales tax or the federal goods and services tax, is equal to or greater than 7% of the price of the Services, the Customer may choose between full and immediate reimbursement of the Services or the provision of similar services of the same price, otherwise the difference in price shall be borne by the Customer. No price increase may occur within 30 days preceding the date on which the Services are to be provided.
For Services booked through an Ontario-registered travel agency, the total price of the Services may be increased except if paid in full. If the cumulative increase, without taking into account any increase in the retail sales tax or the federal goods and services tax, is more than 7%, the Customer has the right to cancel the booking and obtain a full refund of the Services or opt for comparable alternate Services acceptable to the Customer, as long as the price of the alternate Services corresponds to the price of the original Services, otherwise the difference in price shall be borne by the Customer.

The price of Services does not include insurance, the Customer's personal expenses, tips, telecommunications costs or any other additional services or activities that are not specifically described.

DEPOSIT AND TERMS OF PAYMENT 
Any reservation of Services made 45 days or more prior to the departure date must be accompanied by a deposit. See the “Deposit, and change and cancellation fees” grid at the end of these terms and conditions.
Unless otherwise specified, final payment must be made no later than 45 days prior to the departure date. Reservations made 45 days or less before the departure date must be accompanied by payment in full. Final payment dates may vary for À La Carte Accommodations, groups and promotional fares. Please inquire at the time of booking.
If final payment is not received within the required period, Transat reserves the right to cancel any such reservation, in whole or in part, without prior notice and without recourse by the Customer, and charge the applicable cancellation fees indicated at the end of these terms and conditions.
Electronic tickets and other travel documents will be issued only if full payment for the Services has been received. It is the responsibility of the Customer and of the travel agent to ensure that the information shown on all travel documents is accurate and in accordance with the reservation.

PAYMENT OF SERVICES 
By providing a credit card number verbally or in writing, the Customer undertakes to respect these terms and conditions and authorizes the payment of the deposit and the purchase of Services, as the case may be. Once a credit card number is provided to Transat to guarantee a reservation, the travel agent becomes responsible for the payment of the Services and must keep a signed copy of the Customer’s authorization on file.
Transat reserves the right to cancel any reservation without prior notice and without recourse by the Customer if payment is not honoured.

PROMOTIONS 
“SAVE ALL SEASON LONG” promotion applies to the price of a Guided Tour advertised on www.transat.com. When booked and paid up to 60 days before departure, the Customer saves $250 per person (on an adult rate). This offer is valid for travel between April 30 and October 31, 2023 and the $250 per person discount is already included in the price posted on www.transat.com. 

This promotion, as well as any other one-time promotions which may be announced by Transat during the season, are valid for new bookings only, may not be combined, apply only to the Services described on www.transat.com and are subject to any applicable restrictions. Transat reserves the right to modify the conditions or withdraw any promotion at any time without notice.

FLIGHTS AND OTHER AIR, SEA AND GROUND TRANSPORTATION 
Unless otherwise indicated, all flights are operated by Air Transat. 
Changes: Flights offered by Transat are conducted in accordance with the applicable tariff of the air carrier and pursuant to regulations set out by the Canadian Transportation Agency. All such flights and tariffs are also subject to approval by the relevant government authorities. Flight consolidations and changes in the published schedules, aircraft type, days of operation, air carrier providing air travel and flight itineraries may be undertaken at any time and without prior notice, in accordance with the air carrier’s tariff.
Flight schedules and connecting flights: Flight times, even as they appear on airline tickets, are subject to change due to various circumstances over which the air carrier or Transat has no control. Customers having purchased a Package, Guided Tour or flight with Transat are fully responsible for verifying flight times with the air carrier (or Transat's representative at destination) within the 24-hour period preceding the outbound and return flights. Transat undertakes to notify Customers reasonably in advance, through means it deems appropriate, of any schedule changes resulting in the advancement or delay of flight departure times or in the case of a flight cancellation. Customers with connecting flights have the responsibility to allow themselves sufficient time to make their connection.  
Airport check-in: We recommend that Customers arrive at the airport check-in counter at least three (3) hours prior to departure in order to allow sufficient time to obtain their boarding pass and register their baggage. Air Transat check-in counters generally close one (1) hour prior to the time of departure, therefore Customers arriving after that time may be denied boarding. Customers must also be at the boarding gate at the specified time, failing which their seat may be re-assigned to another passenger and their reservation may be cancelled, with no right of recourse or refund.
Seat assignment: Unless pre-assigned, aircraft seating is conducted by personnel at the air carrier’s check-in counter. In the event of the loss or unavailability of confirmed Club Class seats with Air Transat (or similar upgrade with another air carrier) due to a change of air carrier, aircraft type or flight consolidation, the refund by Transat of the sum disbursed for Club Class service or similar upgrade shall be deemed a complete and final settlement.
Baggage: Each air carrier has individual rules and regulations with respect to the number of bags allowed, weight and dimensions, therefore please contact your travel agent or the air carrier concerning applicable restrictions. The authorized allowance for checked baggage granted by air carriers may also vary depending on the city of departure or return of a flight. Baggage lost or damaged while boarding or disembarking a ship must be reported to the purser’s office prior to the ship’s departure from port or prior to leaving the local customs area. Please note that baggage is transported, stored and handled at the Customer's risk at all times. 
Prohibited items in checked or carry-on baggage: We recommend that Customers consult the Canadian Air Transport Security Authority’s website (www.catsa-acsta.gc.ca) prior to travel to determine if any restrictions apply to items contained in their checked baggage or carried on their person.
Animals: The Customer is advised to consult the air carrier to ensure that it meets the requirements of governmental authorities for the transportation and importation of animals abroad. Transportation of the animal may be refused if these requirements are not met. Fees are non-refundable. The Customer may consult the travel information section on the Air Transat website.
Other applicable conditions and limitation of liability of the air carrier: Air transport conditions and claims relating to the loss of, or damage to baggage are governed by the Montreal Convention or the Warsaw Convention, as the case may be, the applicable tariff of the air carrier and the conditions of contract appearing on the airline ticket, boarding pass and baggage check and are subject to any governmental regulations that establish the limits of liability of the air carrier. Once filed with and approved by the federal regulatory authorities, any amendments or changes in the general terms and conditions of carriage of the concerned air carrier are not subject to additional public notice and are legally binding. Any unused portion of an airline ticket on the dates specified will not be honoured for travel on another flight and, upon request, may be subject to a partial refund of certain taxes and fees in accordance with Transat’s terms and conditions.
Refusal to transport/removal of Customer: Transat shall not be liable for its or another air carrier’s refusal to transport Customers arising from the following circumstances: a Customer fails to register for a flight (no show), a Customer jeopardizes public safety, a Customer does not hold the proper travel documents or the latter are invalid, a Customer violates or may violate any applicable law, the final payment is not honoured, or Transat or the air carrier deems it necessary to deny boarding of a Customer in order to prevent any danger or risk to such Customer or to any other person or property, or to ensure the safe conduct of the flight.
This section also applies, with the necessary adjustments, to ground and maritime transportation.
Train + Air: When completing a Train + Air booking, you enter into two separate contracts: a contract of carriage by air with Air Transat and a contract of carriage by rail with SNCF. Note that Air Transat is not liable for performance of the contract of carriage by rail, which is subject to the rules governing rail transport liability and the “Conditions des Tarifs voyageurs” (passenger fare terms and conditions) of SNCF MOBILITÉS. For more details, see the SNCF General Conditions of Carriage.

MINORS 
Air transportation orders adopted by Transport Canada allow infants (under 2 years of age at date of completion of travel) to travel free of charge provided they do not occupy a seat (airport improvement fees and the purchase of a tourist card may be required for certain destinations). A flight reservation must be made for this purpose and no meal service will be provided.
Please contact the air carrier to enquire about the conditions and fees applicable to the transportation of unaccompanied minors.
For Packages, Guided Tours and À La Carte Accommodations, all Customers under 18 years of age must be accompanied by a parent or a legal guardian who has reached the age of majority in that country and assuming all responsibilities for said minor.  

TRAVEL INSURANCE
Transat highly recommends the purchase of travel insurance at time of booking to cover against unexpected events, namely trip cancellation, loss of, or damage to baggage and insurance covering medical costs abroad. Insurance premiums are payable in full at time of booking. Please contact your travel agent or visit www.transat.com for more information on the various insurance plans available.

TRAVEL DOCUMENTS
A valid Canadian passport is the only reliable and universally accepted travel and identification document available to Canadians for the purpose of international travel. Certain countries require that passports be valid for six (6) months beyond the date of return to Canada. It is the responsibility of the Customer to obtain, at their own expense, all necessary travel documents required by the relevant government authorities, including all ports of call, and to comply with the various laws thereof. Canadian citizens born in certain countries may require a visa in addition to a valid passport. A permanent resident card is required for permanent residents/landed immigrants who are not Canadian citizens. It is advisable for minors travelling with only one parent or legal guardian to bring along a signed affidavit by the other parent authorizing the child to travel abroad.
Customers are fully responsible for obtaining the required travel documents and ensuring they have the necessary documents in hand prior to departure (such as passport, visa, vaccination certificate, sufficient funds, certificate of insurance assistance, or other). For more information on required travel documents, please visit the website www.travel.gc.ca. Customers who fail to provide the required documents may be denied boarding privileges by the carrier or relevant authorities, without further recourse or the possibility of a refund. Entry to another country may also be refused even if the required information and travel documents are complete. No refund or replacement will be issued for lost or stolen travel documents. Transat shall not be liable for any assistance or information provided by its employees or the travel agent in connection with obtaining any necessary travel documents or complying with any laws, whether given verbally, in writing or otherwise, or for any adverse consequences to any Customer resulting from failure to obtain such documents or to comply with any such laws.

CUSTOMER ADVISORY 
Certain events are part of normal unpleasant occurrences which may arise when travelling abroad. The Customer acknowledges these possibilities, solely assumes the consequences thereof and agrees that Transat cannot be held responsible. Here are a few examples of such possible occurrences:
Service disruptions: Certain services, namely local public water, electricity, hot water, air-conditioning, safety equipment and other similar services or benefits may be partially or completely suspended or interrupted during the stay. Likewise, depending on the hotel’s occupancy rate, à la carte dining may be replaced by buffet dining or vice-versa.
Food, water and beverages: The quality of food, water and beverages served abroad may differ from North American standards and therefore may lead to health issues or illness. As such, Transat cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.
Insects: Insect life thrives in certain climates and can therefore be commonly found inside and outside of any hotel, regardless of its rating. Transat cannot be held responsible for any health problems or illness resulting therefrom and Customers are advised to take all necessary precautions.
Maintenance: In order to maintain the quality of Services, resorts must regularly undergo maintenance, improvement and renovation work and, in some instances, expansion. Whenever construction or maintenance work likely to interfere with the use and enjoyment of any accommodation is brought to the attention of Transat, every reasonable effort will be deployed to promptly notify Customers; however, Transat cannot be held accountable for any inconvenience caused to them.  
Religious holidays, school breaks, elections and conventions: Certain inconveniences, such as cancellation or unavailability of some Services, may arise when travelling during periods designated as religious holidays, school breaks, elections or conventions. Given that these periods vary according to the country and relevant authorities, it is practically impossible for Transat to provide any indication of such dates. The Customer acknowledges this and solely assumes the possible consequences of travelling during these periods.
Pregnancy: Certain destinations may present potential risks to pregnant women (or those who may become pregnant) or their unborn children. Prior to travel, Customers should inform themselves of the potential risks for pregnant women travelling abroad to the intended destination and the preventative measures to be undertaken. Transat cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions.

ASSIGMENT OF ROOMS AND STATEROOMS 
Hoteliers and cruise lines are solely responsible for hotel room and stateroom assignment, in accordance with the category reserved by the Customer. Transat has no responsibility with respect to the decor, furnishings or type of bed in a hotel room or stateroom, which may vary according to the location of the room on the hotel premises or stateroom on the ship. Should a Customer choose to alter the room category or the stateroom upon arrival at destination, such change may be made subject to availability and payment of additional fees. Please contact the hotelier or cruise line for any hotel room change or the Guest Relations Services Office on the ship for any change of stateroom.
Where “accommodation or equivalent category” appears, the accommodation listed is not guaranteed and the supplier will have sole discretion in choosing an alternative of the equivalent category. Customers will be informed of the accommodations reserved on their travel documents prior to the date of departure. Transat cannot be held liable for the supplier’s selection.

HOTEL CHECK-IN AND CHECK-OUT 
The Customer acknowledges and accepts that the check-in time for most hotels is from 3 PM. Checkout time varies depending on the hotel, but is usually before 11 AM on the day of departure. Whenever meals and/or drinks are included in a Package, the Customer is eligible for said services from the time of check-in until the time of checkout. Customers who wish to check out later than the established time may be required to pay additional fees.

CHANGES TO SERVICES BY TRANSAT
If certain booked Services are no longer available prior to the Customer’s departure or after arrival at destination, Transat reserves the right to replace them with comparable Services, or alternatively, to cancel them. If the replacement Services are of lesser value, Transat’s liability shall be limited to the sole difference in cost. If the replacement Services are of greater value, the Customer will be required to disburse an amount equal to the difference between the price of the Services initially purchased and that of the replacement Services. The Customer will be entitled to refuse such replacement Services if they occur prior to departure. In this case and in the event of a cancellation, Transat’s liability shall be limited to the reimbursement of the amount disbursed by the Customer for said Services.
Itineraries and times on www.transat.com are for reference only and are subject to change. Itineraries, Guided Tours, sightseeing tours, accommodations or means of transportation are subject to change without notice. Local tour operators and guides reserve their right to alter or substitute alternative itineraries with or without prior notice to the Customer, such decision being final and without any recourse against Transat.

CHANGES TO THE RESERVATION BY THE CUSTOMER
In certain circumstances, Transat or the supplier will allow Customers to make certain changes to their reservation. If such change is not permitted or the Customer chooses not to travel or use the Services purchased, the applicable cancellation fees for the Services will apply. Please consult the “Change and cancellation fees” section at the end of these terms and conditions.

CUSTOMERS RESPONSIBILITY 
Statement to the travel agent
: or Transat Customers are responsible for advising their travel agent of their intentions, expectations and needs as they relate to the proposed travel, before the reservation is completed.
Special needs: Customers requiring special services or assistance while travelling must advise the travel agent and the air carrier of all specific needs at time of booking, so that appropriate measures can be taken to allow access to air travel and accommodations.
Health: Customers whose physical condition so requires must ensure that they have a sufficient quantity of any required medication (whether prescription or other) and that such medication be stored in their carry-on baggage. Customers must also consult competent medical authorities prior to departure to enquire about preventive medical measures to be taken as regards the country visited. Customers are also responsible for ensuring that they are fit to travel. 
Pregnant women: Certain destinations may present potential risks to pregnant women or those who become pregnant and/or their unborn children. Prior to travel, Customers should inform themselves of the potential risks for pregnant women travelling abroad to the intended destination and the preventative measures to be undertaken. Transat cannot be held responsible for any health problems or illness resulting therefrom and the Customer is advised to take all necessary precautions. Moreover, as there may be health risks associated with air travel, the air carrier may refuse pregnant women in the latter stages of pregnancy. In these cases, a medical certificate establishing the due date and fitness to travel may be required prior to departure. Please contact your travel agent or visit www.transat.com for further information.

FORCE MAJEURE 
Transat shall not be liable for any claim, loss or damage to a person or to property, cost, expense, inconvenience, loss of enjoyment or of time, disappointment or frustration, either mental or physical, resulting from any delay, cancellation, accident, illness, injury or death, resulting from, but not limited to:
• Any act of god or force majeure or of a third party;
• Any war, revolution, insurrection, riot, embargo, terrorist act, closure of borders or airspace, nuclear disaster or any other unlawful act against public order or authority or any consequences thereof;
• Any fire, flood, explosion, earthquake, volcanic eruption, epidemic, pandemic, quarantine, public health emergency, storm, lightning, hurricane, tornado, tropical storm or any other adverse weather conditions;
• Any accident to or malfunction of an aircraft, a ship or any equipment used in connection therewith, loss of or hijacking of an aircraft or a ship, or any shortage of or inability to provide labour, fuel or facilities;
• Any strike, lockout, labour relations issues or other industrial disturbance, whether involving Transat employees, employees of its suppliers or others upon whom Transat relies; • Any decision of any governmental authority or legislative body having jurisdiction and whose action or inaction may affect the conduct of Transat’s operations, including but not limited to a travel advisory issued by a government; • Any default from a supplier upon whom Transat relies for the performance of the whole or any part of the Services described and provided herein;
• Any natural phenomena that may occur, causing temporary or permanent changes to the natural landscape; or • Any other event beyond the reasonable control of Transat, whether actual, threatened or reported, which may interfere with Transat’s operations or that of its suppliers.

EXCLUSION OF LIABILITY
Transat makes arrangements with air carriers, cruise lines, hoteliers, local tour operators and other independent parties to provide Services to the Customer. Although Transat takes care in selecting its suppliers, it has no control over them and cannot be held responsible for their actions, omissions, faults or negligence or that of their employees or sub-contractors, nor for any loss or damages suffered as a result thereof. Services provided are subject to the conditions imposed by the suppliers and their liability is limited by their tariffs, conditions of carriage, tickets, vouchers, international conventions and agreements. The terms and conditions of this section shall extend to and benefit all of Transat’s representatives, agents and employees.
Sports and other activities described on www.transat.com are provided for information purposes only and are not meant to incite Customers in any way to participate in them. Transat cannot be held responsible for any accident or mishap occurring at destination during the practice of any sport and/or activity in which Customers participate of their free will and initiative.

EXCURSIONS 
Optional excursions, sightseeing tours or activities (collectively, the “Excursions”) may be offered by Transat on behalf of local suppliers for an additional fee. These Excursions are purchased at the Customer’s sole risk, and Transat shall not be held liable for the quality or safety of such Excursions that are organized and conducted by a third-party supplier who may adhere to security standards and norms that may differ from those of the Customer’s country of origin. Any written or verbal contract and representation for such Excursions shall be deemed to have been made between the Customer and the supplier of such Excursions and shall be undertaken at the Customer’s own risk of loss, damage or injury.

CONFIDENTIALITY
Transat is committed to protecting the personal information of its Customers and their right to privacy in accordance with applicable laws. We invite you to consult our Privacy Policy at www.transat.com.

COMMENTS AND CLAIMS
Should any problem occur at destination, the Customer must immediately contact the Transat destination representative. Alternatively, the Customer may contact the local representative, hotel manager or Transat directly at the following email address: customerrelations@transat.com. If a problem cannot be resolved or dealt with immediately, Customers are requested to forward their comments or claims in writing to their travel agent or Transat within 30 days of the date of return.

APPLICABLE LAW 
This contract is deemed to be executed and governed by the laws of the province in which the Canadian gateway city is located. The voiding of one or other of the clauses hereto shall neither annul nor invalidate these terms and conditions. 

TERMS & CONDITIONS: OPTION FLEX STANDARD AND OPTION FLEX EXTRA
Description

The Option Flex program (including “Option Flex Standard” and “Option Flex Extra”) is offered by Transat Tours Canada Inc. (“Transat”) at a cost of $89 per person for Option Flex Standard and $149 for Option Flex Extra, to Customers purchasing Europe Packages featured on www.transat.com. 

Option Flex Standard or Option Flex Extra must be purchased by all Customers sharing the same room at time of Package booking and is non- refundable. Option Flex Standard and Option Flex Extra are not applicable to groups bookings, air-only bookings, à la carte hotels, guided tours, Sorrento & Amalfi multi-city packages, Sorrento & Positano multi-city packages, or packages that include car rental, flights with an airline other than Air Transat or transfers by air, train, cruise, ferry or speedboat.

With Option Flex Standard and Option Flex Extra, Customers will have the flexibility, prior to departure from Canada, to make a change to their booking, transfer their Package or cancel their trip for a refund as described hereunder.

Transat will waive its right, where applicable, to increase the price of the Package after the booking date due to the imposition of a surcharge by the air carrier.

Pursuant to Option Flex Standard or Option Flex Extra, a Customer may make one cancellation or one series of changes. Any request for a cancellation or a change of date, destination or hotel must be made directly through the Customer’s travel agent and be received by Transat at least 72 hours prior to departure from Canada for a Customer who purchased Option Flex Standard and 24 hours prior to departure from Canada for a Customer who purchased Option Flex Extra; or in the case of a transfer to a friend or family member, at least 30 days prior to departure from Canada. If the travel agent is unavailable, the Customer should complete the online cancellation form to process the request. The date of the change or cancellation will be deemed to be the date on which such a request is received by Transat. Any change or cancellation request not received within these timelines will not be accepted and the change or cancellation fees outlined in the “Change and cancellation fees” section will apply if the Customer does not travel. The Customer must repurchase Option Flex Standard or Option Flex Extra at the time of said change or upon booking a new Package, as the case may be, in order to be entitled to its benefits for any future travel.

Changes to the booking
The following changes are allowed under Option Flex Standard or Option Flex Extra:
a) name change or passenger change;
b) change of departure date, hotel or destination;
c) change of room category;
d) change in room occupancy. All changes are subject to hotel and flight availability.
No change fee will be applied in the case of a transfer to a friend or a family member, up to 30 days prior to departure from Canada or for changes made at least 72 hours prior to departure from Canada for a Customer who purchased Option Flex Standard and 24 hours prior to departure from Canada for a Customer who purchased Option Flex Extra, notwithstanding the occurrence of a force majeure event.
Any price difference resulting from a change or the selection of a new Package must be paid by the Customer. In the case of a change in room occupancy, any price difference will be borne by the Customers who will occupy the room further to such change. No reimbursement will be provided if the price of the new Package or hotel room thereof is lower than the original price of the booking.  

Cancellation
Option Flex Standard
In the event of a cancellation, the Customer who purchased Option Flex Standard can cancel their reservation 72 hours prior to departure from Canada and may be entitled to an Option Flex travel credit for the value of the penalty amount at the time of the cancellation. The balance of the amount, excluding the value of Option Flex Standard, will be refunded according to the payment method on file. The Customer's package will be refunded in Option Flex travel credits within approximately 15 days. If Option Flex travel credits are authorized, they will be recorded in the name of each person on file and may be used for the future purchase of any Transat product. Option Flex travel credits issued in a file booked through a travel agency will be recorded with that travel agency. Option Flex travel credits remain valid for 12 months following the return date initially planned. For reservations made before October 31, 2021, the expiry dates for Option Flex travel credits are different as the conditions were relaxed during the pandemic.

Option Flex Extra
In the event of a cancellation, the Customer who purchased Option Flex Extra can cancel their reservation 24 hours prior to departure from Canada and may be entitled to a refund for the amount paid at the time of the cancellation excluding the value of Option Flex Extra, in the method of payment on file.

Moreover, for Option Flex Standard and Option Flex Extra, a waiting period of 15 days from the date of cancellation will apply before a new Package booking can be made by the Customer.

Such travel credit or full refund shall be provided to the Customer even in case of the occurrence of a force majeure.

Option Flex is not a travel insurance plan and does not replace such insurance coverage, both of which are recommended to be purchased prior to departure.

DEPOSITS, CHANGE AND CANCELLATION FEES
The following outlines summarizes the various changes permitted and the change and/or cancellation fees payable per person with respect to the Services booked.
These fees may be expressed in dollars ($) or as a percentage (%) of the total cost of the Services. Fees apply to each change requested by the Customer, and are cumulative and non-refundable.

IMPORTANT: Transat or a supplier may, from time to time, offer special rates for certain hotels or types of rooms. These special rates bear the words “non-refundable tariff” or “no changes allowed” and the conditions hereafter will therefore not apply.

Conditions Europe 2022-2023

Read the information in text format:

TYPE OF CHANGE - PACKAGES
Deposit - Package
45 days or more prior to departure: $250
Less than 45 days prior to departure: Payable in full

Deposit - Package with cruise
45 days or more prior to departure: $500
Less than 45 days prior to departure: Payable in full

Name correction (4)
45 days and more prior to departure: No charge
44 days to 8 days prior to departure: $25
7 days or less prior to departure: Not allowed

Change of name or passenger (1*)
45 days or more prior to departure: $50
44 days or less prior to departure: Not allowed

Change of departure date, hotel or destination (*)
45 days or more prior to departure: $50
44 days or less prior to departure: Not allowed

Change of room category/cabin in Greece (*)
45 days or more prior to departure: $50
44 days or less prior to departure: Not allowed

Change in room occupancy (2*)
45 days or more prior to departure: $50
44 days or less prior to departure: Not allowed

Cancellation
45 days or more prior to departure: $250
44 days to 22 days prior to departure: 50 % of total cost
21 days or less prior to departure: 100 % of total cost

Cancellation - Cruise Packages in Greece
45 days or more prior to departure: $500
44 days to 22 days prior to departure: 50 % of total cost
21 days or less prior to departure: 100 % of total cost

TYPE OF CHANGE - AIR TRANSAT FLIGHTS
Deposit
Payable in full at time of booking

Name correction
1 day or more prior to departure: No charge
Less than 24 hours prior to departure: Not allowed

Change of name of passenger: Not allowed

Change of departure date, hotel or destination (3)
1 day or more prior to departure: No charge
Less than 24 hours prior to departure: Not allowed

Cancellation
45 days or more prior to departure: $200
44 to 1 day prior to departure: $200
Less than 24 hours prior to departure: Not allowed

Any other change: Consult your travel agent

TYPE OF CHANGE - GUIDED TOURS
Deposit
45 days or more prior to departure: $500
Less than 45 days prior to departure: Payable in full

Name correction (4)
45 days or more prior to departure: No charge
44 days to 8 days prior to departure: $25
7 days or less prior to departure: Not allowed

Change of name or passenger: Not allowed

Change of departure date or guided tour (*)
45 days or more prior to departure: $500
44 days or less prior to departure: Not allowed

Change of room occupancy (2*)
45 days or more prior to departure: $50
44 days or less prior to departure: Not allowed

Cancellation
45 days or more prior to departure: $500
44 days to 22 days prior to departure: 50% of total cost
21 days or less prior to departure: 100% of total cost

TYPE OF CHANGE - À LA CARTE HOTELS
Deposit
45 days or more prior to departure: $100
44 days or less prior to departure: Payable in full

Name correction (4*)
45 days or more prior to departure: No charge
44 days to 8 days prior to departure: $25
7 days or less prior to departure: Not allowed

Name change (1*)
22 days or more prior to departure: $50
21 days or less prior to departure: Not allowed

Change of date or hotel or destination (*)
22 days or more prior to departure: $50
21 days or less prior to departure: Not allowed

Change of room category / cabin in Greece (*)
22 days or more prior to departure: $50
21 days or less prior to departure: Not allowed

Change of room occupancy (2*)
22 days or more prior to departure: $50
21 days or less prior to departure: Not allowed

Cancellation
22 days or more prior to departure: $100
21 days or less prior to departure: 100 % of total cost

TYPE OF CHANGE - OPTION FLEX, EXCURSIONS AND À LA CARTE TRANSFERS
Deposit: 100 % of total cost at time of booking
Cancellation: 100 % of total cost


(*) Changes are subject to the prior approval of the suppliers and the Customer must bear any price difference for the Services between the date of the reservation and the date of the change (excluding any applicable promotion), in addition to the applicable change fees (no reimbursement will be provided if the price of the Services is lower further to the change).
(1) One name change or passenger change per reservation is allowed. 
(2) In case of a change of room occupancy, any price difference will be borne by the Customer who will occupy the room further to such change.
(3) Limited time offer: no change fees. Book a flight today and don’t worry if your plans change: you can modify the date and destination at no charge, up to 24 hours before departure.
(4)  Except for Packages and Guided Tours having a train, ferry, cruise or interior flight portion. Consult your travel agent.

For Québec residents, prices exclude the contribution to the Compensation Fund for Customers of Travel Agents of $3.50 per $1,000 of travel Services purchased, which will be added on your invoice. All prices are in Canadian dollars.

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