AirHelp corrects its latest ranking following an error
The media carried reports on the latest AirHelp world airlines ranking, published November 12, 2016, in which Air Transat placed 70th by mistake. Air Transat moved up to 15th place in this ranking in early January after AirHelp corrected the score it gave our carrier for its on-time performance, replacing the initial grade of 2.3/10 with 8/10. The new score is more representative of the excellent service that Air Transat provides to its customers on both sides of the Atlantic.
The AirHelp ranking, published twice a year, evaluates some 80 airlines worldwide on the quality of their service, their on-time performance and the efficiency of their handling of compensation claims. Air Transat was included for the first time in this ranking.