Employee engagement, development and satisfaction

A company with a commitment to ensuring the well-being of others must first guarantee that of its employees. To this end, Transat is determined to continue implementing programs that build their engagement, support them and help advance their careers.

Ensure that our employees are aware of, and understand, our approach

Transat adopted its Policy on Corporate Responsibility in 2008 and has been on track to obtaining Travelife certification since 2015. To ensure the effectiveness of its actions, employees must be well informed and, above all, committed to bringing about change.
  • Travelife Certified - Excellence in sustainability

  • After producing training capsules, Transat wants to integrate them into the onboarding process for its new hires.

  • Transat seeks to train 80% of its personnel via its modules.

  • Production of information capsules will enable us to achieve our employee awareness and information objectives, suggesting concrete actions they can take to help the company meet its responsibility commitments.

Raise employees’ awareness of the fight against child sex tourism

Every year, thousands of children are victims of various forms of sexual exploitation, including child sex tourism. As an international travel and tourism leader, Transat, with the support of its employees must understand the phenomenon so as to raise customers’ awareness of the consequences of these criminal acts.
  • Transat wants to conduct a yearly reminder campaign for all personnel on the fight against child-sex tourism.

  • In the fall of 2014, Transat’s Canadian travel agency network, Transat Distribution Canada, issued guidelines to better equip agents with tools for preventing sexual exploitation of children in the travel and tourism sectors. In the summer 2015, it made the guidelines available to the entire Canadian travel agency industry. Opposition to all forms of child exploitation is also a stipulation of Transat’s policy on sustainable tourism, adopted in 2008.  

    • Go here to view the Q&A document issued to travel agents.
    • Go here to learn more about the issue of child sexual exploitation around the world.

  • Destination representatives, guides in Canada and in destination countries as well as staff in our Customer Care Centres must be well acquainted with the specifics of this issue to effectively raise awareness.

  • Objectives related to the ongoing Travelife certification process. For complete details about this certification being sought by Transat, go here.

  • Level of progress

Leave for Change

In 2010, Transat launched the Leave for Change program in collaboration with the organization Uniterra. It enables Canadian employees to go on short co-operation missions, providing professional assistance to members of local communities while familiarizing themselves with social issues in other countries. Thus far, twenty or so employees have conducted missions as part of this humanitarian leave program.

  • Transat is committed to supporting four international development missions per year.

Employee testimonials

  • Roxanne Labrie

    Mission to Sri Lanka

    Position: Disability Technician, Human Resources, Transat, Montréal

    Departure date: February 2018

    Task upon arrival: Human resources support

    Observation:If you decide to be part of Leave for Change, keep an open mind and be ready to adjust once you arrive: your hosts will really appreciate it! Be generous and share resources as much as you can while remaining sensitive to the needs of the people around you.

    Roxanne embarked on a two-week mandate to Sri Lanka, through a cooperation program with Uniterra, World University Service of Canada (WUSC) and the Manitoba Council of International Cooperation (MCIC). Her mission was to create and lead workshops in several cities for managers in the tourism industry (hotels, restaurants, cafés, etc.) to help them recruit and retain more women in their establishments.

    Impressions:My heart was full of gratitude as I bid au revoir to some truly inspiring, determined and generous women. I had made the most of every moment of my trip to listen, observe, taste and try new things, laugh at myself, and connect with this team that welcomed me with open arms. Now I've come back with a new perspective, even more open to the world, even more attuned to others.

  • Karen Zoschke

    Mission to Sri Lanka

    Position: Marketing Coordinator, Transat Tours Canada, Toronto

    Departure date: October 2017

    Task upon arrival: Communications and Marketing Coordinator

    Observation:My three weeks went by rather fast and I wish I could have stayed longer and continue the work we were doing, but it's time for another Transat Leave for Change volunteer to experience such an incredible journey. I encourage everyone to apply because if I could repeat this experience, I would in a heartbeat! I can't thank Transat enough for this incredible life-changing experience!

    Karen embarked on a three-week mandate in the city of Galle, in the South of Sri Lanka. Her mission for the Ruhunu Tourism Bureau was to create and implement effective marketing plans to meet their present and future objectives. During her mandate, Karen also held a Microsoft Office training seminar.

    Impressions:I often wondered after I returned home to Canada if the work we did was being continued and I was thrilled when after a couple of months, I received an e-mail from my boss in Sri Lanka telling me that all of the work/recommendations we had done were going to be presented to the Canadian High Commissioner, who would be visiting the office. This was pretty exciting and gratifying news!

  • Corinne Julien

    Mission to Peru

    Position: Manager, E-Marketing, Transat Tours Canada, Montreal

    Departure date: September 2017

    Task upon arrival: Digital marketing advisor

    Observation:The three weeks went by too fast! The experience itself requires a lot of energy, but was very rewarding and gave me a sense of pride. Uniterra is a solid, reliable organization. It really guides you in preparing for the experience, and the on-site staff are very knowledgeable and helpful. You can’t wait until the last minute to prepare because there are several reports to produce. And be prepared for the shock when you get back!

    Corinne went on a three-week mission to Peru, to Tarapoto, capital of the San Martin region and gateway to the Amazon rainforest. Her mandate at César Vallejo University was to host conferences, especially on digital marketing and Facebook. Corinne gave two presentations at a tourism trends seminar which brought together more than 180 tourism students, faculty and various tourism stakeholders from the area. She also hosted a conference on Marketing 101 and did radio interviews to promote it.

    Impressions:Everyone leaves on the mission with their own baggage, their personality, their motivations, and that’s what makes each experience unique. To say that I liked my experience is an understatement. Just ask everyone I have spoken to since I got back. Long live the Leave for Change program and thank-you to Transat for allowing me to have this rewarding experience.

  • Chrystel Blot

    Mission to Sri Lanka

    Position: Coordinator, Catering and Commissary, Air Transat, Montreal

    Departure date: July 2017

    Task upon arrival: Communications and marketing trainer

    Observation:Without wanting to sound too cliché, I have to say that this trip was an extremely rewarding and memorable experience and I grew a lot from it.

    Chrystel went on a three-week mission south of Colombo, the capital of Sri Lanka. Her mandate for the Ruhunu Tourist Bureau was to create and lead tourism training sessions featuring interactive exercises and simulations for the organization’s employees.

    Impressions:This experience took on a whole new meaning when the office staff celebrated my time with them by throwing a little party. Colleagues took me to buy my first sari, the traditional women’s dress. I realized that, despite the language barriers, when girlfriends go shopping together, they laugh about the same things, no matter where in the world they are.

  • Michelle Ferguson

    Mission to Sri Lanka

    Position: Flight Director, Air Transat, Toronto

    Departure date: October 2016

    Task upon arrival: Customer Service Advisor

    Observation:I encourage my colleagues to take the plunge and dare to share their skills with the international development capacity-building front. You will not regret it!

    Michelle embarked on a three-week mandate in 2016 as a customer service advisor at the Guest House Association, in the Passikudah region of Sri Lanka. This association groups some 20 guest houses and nearly 30 students of its tourism school. Her mission was to teach them strategies for attracting repeat guests and gaining new ones. Michelle also prepared a continuity plan which explained best practices and improvements to be implemented after her departure.

    Impressions:I would like to thank Transat for allowing me the unique opportunity to work in such a meaningful way. I was honoured to have been chosen to represent our company. Life is meant to be enjoyed by making an impact on the lives of others and this has certainly also made an impact on mine. I have become a richer person having completed this mandate.

  • Benoit Lesage

    Mission to Népal

    Position: Manager, Office Automation Technology, ISD, Transat A.T., Montreal

    Departure date: July 2016

    Task upon arrival: IT advisor

    Observation:This has been an amazingly enriching experience for me, and I encourage everyone, if you feel so inclined, to be part of one of these missions. It’s a small gesture that can make a huge difference.

    Benoit spent three weeks on a mission to Nepal in 2016, through the CECI and Uniterra. As an information technology advisor at HICAST (Himalayan College of Agricultural Sciences and Technology) in Katmandu, he helped to set up a file server hosted outside the offices, using cloud computing services, in order to guarantee HICAST data security in case of a disaster.

    Impressions:Thank you, Transat, for your support of humanitarian causes and for enabling your employees to have extraordinary experiences. Thank you to the people at CECI and Uniterra, who allowed me to put my knowledge, skills and know-how to use in enhancing, even in a small way, the economic strength of a people, promoting the equality of men and women and empowering young people. I know the small seed I’ve planted will have enough vitamins to grow into other fruit that the people of Nepal will use as they see fit.

  • Geneviève Roy

    Mission to Tanzania

    Position: Agency Coordinator, Voyages Transat, Lévis, Canada

    Departure date: November 2015

    Task upon arrival: Canadian Tourism Market Advisor

    Observation: It is certain that, in a country having a culture different from ours, one must have an open mind and be patient and conciliatory, as nothing ever goes as expected or at the desired speed.

    Geneviève travelled to Tanzania for three weeks to help the Tanzania Tourist Board (TTB) attract more tourists. Her tasks included meeting with various stakeholders, including tour operators, hoteliers and Cultural Tourism Enterprise (CTE) coordinators. She also produced a detailed research report designed to inform the public and private sectors about the strengths and weaknesses of various promotional actions used to increase the number of tourists.

    Impressions: I was particularly struck to see that the people welcoming us were grateful for our presence, our desire to help and the time that we granted them. This was the most beautiful experience of mutual aid of my life and it will not be the last...

  • Harold Miranda

    Mission to Peru

    Position: Hybrid Lead Agent, Transat Tours Canada, Montreal

    Departure date: August 2015

    Task upon arrival: Customer service training

    Observation:No worries as to the subject matter! I’d studied all that at the tourism school in Cuba, and taught it at the hotel-school. I feel I’m in my element. But there’s a surprise in store for me: the participants. There were all the members of the Chamber of Commerce, including doctors, restaurant owners and repair shop owners! So I’ll have to adapt my presentations to all of them.

    Harold went on a three-week mission to Peru, in Tarapoto, the capital of the San Martin region, gateway to the Amazon rainforest. His mandate was to train tourism industry personnel on international customer service standards, to help the little-known town of Tarapoto to carve out a niche for itself in the world of tourism, especially eco-tourism. The training was divided into three major subject areas: customer service, hotel reception (including food and housekeeping services), and reservation systems.

    Impressions:I’m richer for this experience, both personally and professionally. This amazing stay in Peru was a chance for me to get to know myself better and to share my years of experience with people who are making all possible efforts to better serve tourists from all over the world.

  • Nathalie Brousseau

    Mission to Nepal

    Position: Flight Attendant, Air Transat, Montreal

    Departure date: November 2014

    Task upon arrival: Textile design consulting

    Observation: Many hurdles came up during my stay, but I realized just how resourceful and adaptable we can be when faced with challenges.

    Nathalie spent an entire month in Nepal, working at the Janakpur Women’s Development Centre (JWDC), which employs about 50 women. Her mission was to help with the international marketing of a new collection of home decor items. Nathalie managed the creation of a new dining room collection (napkins, placemats, table runners, table cloths and aprons) and taught the women the process and new techniques for every step of production.

    Impressions: I am very grateful to Transat and the Uniterra program for giving me this wonderful opportunity, as well as to my new sisters, whom I will hold in my heart forever. I am much richer because of this experience!!

  • Caroline Ainsley

    Mission to Burkina Faso

    Position: Performance Manager, In-flight Service, Air Transat, Montreal

    Departure date: September 2014

    Task upon arrival: Corporate management consulting

    Observation: How to get ready for a Leave for Change mission to Burkina Faso? I asked myself that question again and again, turning it over in my mind every which way, and I came to the following conclusion: “Stop thinking about it; you’ll see once you get there.” And that’s what I did.

    Caroline spent three weeks in Burkina Faso via the CECI (Centre for International Studies and Cooperation). She worked for a micro-enterprise supported by the TFK (Table filière karité), which is an umbrella group for professional organizations that produce, transform and distribute products derived from karité, including almonds and shea butter. As a corporate management consultant, Caroline created job descriptions for every role in the organization, designed the company’s organization chart, and made a list of recommendations, after sitting down for one-on-one meetings with employees. She then gave a training presentation to a group of various stakeholders in the micro-business community.

    Impressions: The biggest culture shock for me was being welcomed with open arms, with a friendly, warm handshake and a huge smile, as if I was some popular global celebrity that everyone knew—except I was just me, the “White Lady” from Quebec come to discover this world so rich in human relations, so moved every time she experienced so much sincerity.

  • Vivian Gomez

    Mission to Guatemala

    Position: Post-Reservation Cruise Support Agent, B2B

    Departure date: August 2014

    Task upon arrival: Tourism customer service consulting

    Observation: It all started with one of those recruiting e-mails promoting the Leave for Change program. Right away, I was convinced this was something I wanted to experience. The idea of combining travel and volunteering really caught my attention.

    For her Leave for Change mission, Vivian worked in Sololá, one of the poorest departments of Guatemala, for the Canadian Cooperation Society for International Development (SOCODEVI). The latter partnered with the Centre for International Studies and Cooperation (CECI) on strengthening local development through the PROSOL project, which supported job creation and poverty reduction. Vivian’s mandate was to prepare participants for a networking event and teach them customer service skills for effective and successful negotiation. She developed a training program for 30 business owners in different fields including textiles, arts and crafts, agriculture, etc.

    Impressions: The Leave for Change experience is one the most memorable and appreciated moments Transat could have offered me. Not only was I able to give back to the Latin community, but I came back full of memories and experiences that changed me for life.

  • Stephanie Lamarre

    Mission to Senegal

    Position: Trainer, Data Management, Transat Tours Canada, Montreal

    Departure date: September 2013

    Task upon arrival: Provide training in sales and marketing

    Observation: This experience was incredible, both professionally and personally.

    Stéphanie spent three weeks working in Dakar, Senegal, with Convergence Nationale pour la Valorisation des Activités des Femmes (CNVAF). The goal of this organization is to support poverty reduction by promoting the social and professional activities of women. Stéphanie provided sales and marketing training to 20 or so Senegalese women. During the training sessions, Stéphanie was able to speak with the women and to get to know them on a more personal level. She also handed out gifts and promotional items from Transat.

    Impressions: I hope that everyone will take the opportunity to go on one of these trips. I encourage Transat employees to take part in the humanitarian leave program.

  • David Lacroix

    Mission to Senegal

    Position: Flight attendant, Air Transat, Montreal

    Departure date: May 2013

    Task upon arrival: Provide training in marketing and customer service

    Observation: A humanitarian leave is a cultural, professional and human adventure beyond words. I would recommend this type of experience to all my co-workers!

    David took his humanitarian leave in May 2013, through the Centre for International Studies and Cooperation (CECI). He was mandated to provide marketing and customer service training in a suburb of Dakar, Senegal. David was to provide training on the basic principles of commercialization and marketing to members of Alphadev, an organization that focuses on the social and economic development of women, children and youth from disadvantaged areas. David supplemented his training sessions with practical activities that were greatly appreciated by the participants.

    Impressions: It was an incredibly enriching trip. I learned so much about the Senegalese, Africa and life in general. Most of the participants were motivated, wanted to share their knowledge and did not hesitate to ask questions. The training was very enlightening for both the participants and myself. What a gratifying experience!

  • Objectives related to the ongoing Travelife certification process. For complete details about this certification being sought by Transat, go here.

  • Level of progress

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